Privacy policy

Last Updated: August 10, 2026

Kurivo (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website (shopkurivopet.com).

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, or contacting us. This may include:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by third-party payment providers; we do not store full payment card details)
  • Order history and purchase details

We also automatically collect certain technical information when you visit our site, such as:

  • IP address
  • Browser type and device information
  • Cookies and usage data
  • Pages visited and interaction behavior

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To arrange shipping and delivery
  • To provide customer support and respond to your inquiries
  • To send order updates and important notifications
  • To improve our website performance and user experience
  • To detect and prevent fraud or security issues
  • To send marketing or promotional communications only if you have opted in

We will not use your personal information for purposes unrelated to the above without your consent.

3. Sharing of Information

We do not sell your personal information.

We may share necessary information with trusted third parties solely to operate our business, including:

  • Payment processors (to complete transactions securely)
  • Shipping carriers (to deliver your orders)
  • Email service providers (only if you have subscribed to marketing communications)
  • Analytics providers (to help us improve website performance)

These third parties are only authorized to use your data to perform the specific services we request and are required to protect your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember your preferences
  • Analyze website traffic and usage
  • Support relevant marketing and advertising (where applicable)

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your location (including under GDPR and CCPA), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time
  • Request a copy of your stored information

To exercise any of these rights, please contact us at info@shopkurivopet.com. We will respond to your request within a reasonable timeframe.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

While we take data security seriously, no method of transmission over the internet is completely secure. We encourage you to also take steps to protect your own information.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States and China, where our operations and service partners are located.

We take reasonable steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, and advertising platforms.

These third parties have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@shopkurivopet.com
  • Phone: (+1) 509-223-9614
  • Business Hours: Monday – Friday, 10:00 AM – 4:00 PM (Pacific Time)

Thank you for trusting Kurivo with your information. We are committed to protecting your privacy.