Refund policy

At Kurivo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Return Eligibility We accept returns within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • New and unused, or with only light/minor signs of use that do not affect resale value
  • In original condition and packaging whenever possible
  • All original tags and accessories included (if applicable)

We reserve the right to determine whether an item is in resellable condition.

2. Acceptable Condition Lightly used items may be accepted under these conditions:

  • No severe damage, tears, or stains
  • No strong odors (such as smoke or perfume)
  • No structural modifications or alterations
  • The product remains safe and functional for resale

Items that meet these standards may qualify for a full or partial refund, depending on the inspection results.

3. Non-Returnable Items The following items are not eligible for return:

  • Final sale or clearance items
  • Items damaged due to misuse or negligence
  • Items returned after the 30-day return window
  • Heavily used items that are no longer suitable for resale

4. How to Start a Return or Exchange To initiate a return or exchange, please follow these steps:

  1. Contact us by email at info@shopkurivopet.com (or through the contact form on our website)
  2. Provide your order number and the reason for the return/exchange
  3. Our team will review your request and reply with return authorization and detailed instructions
  4. Ship the item back to us using a trackable shipping method after receiving approval

Return to Customer Service Address: Kurivo 4622 N Rebecca St Spokane, WA 99217 United States

Important: Customers are responsible for return shipping costs, except in cases where the item is defective or we sent the wrong product.

5. Refund Processing Once we receive your returned item and complete the inspection:

  • If the return is approved, your refund will be processed within 10 business days.
  • The refund will be issued to the original payment method.

No restocking fee will be charged.

6. Exchanges We offer exchanges for the following situations:

  • Incorrect size
  • Wrong item received
  • Defective products

In qualifying cases, Kurivo may cover the cost of exchange shipping.

7. Inspection Process All returned items are carefully inspected upon arrival. We evaluate:

  • Overall product condition
  • Cleanliness and hygiene
  • Suitability for resale

Kurivo reserves the right to make the final decision regarding refund or exchange eligibility.

8. Late Returns Return requests submitted more than 30 days after delivery may be declined, unless otherwise approved by our customer support team.

9. Contact Us If you have any questions about returns or refunds, please contact us:

  • Email: info@shopkurivopet.com
  • Phone: (+1) 509-223-9614
  • Business Hours: Monday – Friday, 10:00 AM – 4:00 PM (Pacific Time)

You may also use the contact form on our website.

Thank you for shopping with Kurivo. We are committed to making your experience as smooth as possible.