Shipping policy

At Kurivo, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines how we process, ship, and deliver your orders within the United States.

1. Order Processing Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed after 4:00 PM Pacific Time (PT) will be processed on the following business day. Please note that processing time does not include transit time.

2. Shipping Origin Our products are manufactured in China and carefully quality-checked before being prepared for shipment. All orders are shipped to customers within the United States.

Manufacturing Location Room 301, 3rd Floor, Building 1 No. 22 East Jinshi Avenue, Shiling Town Huadu District, Guangzhou 510850 Guangdong, China

U.S. Customer Service Address 4622 N Rebecca St Spokane, WA 99217 United States

3. Shipping Methods & Carriers We offer the following shipping options for deliveries within the United States:

  • Standard Shipping
  • Expedited Shipping

Orders are fulfilled through trusted major carriers, including:

  • USPS (United States Postal Service)
  • UPS
  • FedEx

The carrier assigned to your order may vary based on package dimensions, weight, destination, and service availability. You will receive tracking details once your order has been dispatched.

4. Estimated Delivery Times

Shipping Method Processing Time Transit Time Estimated Total Delivery Time
Standard Shipping 1–3 business days 3–7 business days 4–10 business days
Expedited Shipping 1–3 business days 2–4 business days 3–7 business days


Delivery times are estimates and may be affected by factors such as destination, weather conditions, carrier operations, or seasonal demand.

5. Shipping Rates

Standard Shipping

  • Free on orders of $50 or more
  • $4.00 for orders under $50

Expedited Shipping

  • Available for all orders (no minimum order amount required)
  • Flat rate of $12.99

Shipping costs are calculated and displayed at checkout before you complete your purchase.

6. Taxes All prices listed on our website are inclusive of applicable taxes. No additional sales tax will be charged at checkout for orders delivered within the United States.

7. Shipping Coverage & Restrictions

We currently ship to:

  • The contiguous United States (the 48 adjoining states)
  • Washington, D.C.

We do not currently ship to:

  • Alaska
  • Hawaii
  • U.S. Territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands)
  • P.O. Boxes (in some cases, depending on the carrier)
  • International addresses outside the United States
  • Certain remote or restricted locations within the contiguous United States

If your shipping address is not supported, you will be notified during the checkout process and will not be able to complete the order.

8. Order Tracking Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier information. Please allow 24–48 hours for tracking information to become available after the package has been scanned by the carrier.

9. Delays While we strive to meet the estimated delivery timeframes, delays may occasionally occur due to:

  • Weather conditions
  • Carrier operational issues
  • Peak seasonal periods
  • Incorrect or incomplete address information provided by the customer

Kurivo is not responsible for delays caused by third-party shipping carriers.

10. Address Accuracy It is the customer’s responsibility to ensure that the shipping address provided is complete and accurate. Kurivo is not liable for packages that are delayed, lost, or returned due to incorrect or incomplete address information. Additional shipping fees may apply if a package needs to be reshipped.

11. Lost or Stolen Packages If your package is marked as “Delivered” but you have not received it:

  1. Please check with neighbors, family members, or building management.
  2. Contact the carrier directly using the tracking number provided.
  3. Reach out to our customer service team within 7 days of the delivery status update.

We will assist in investigating the issue with the carrier where appropriate.

12. Contact Us If you have any questions about shipping or your order, please contact our customer service team:

  • Email: info@shopkurivopet.com
  • Phone: (+1) 509-223-9614
  • Hours: Monday – Friday, 10:00 AM – 4:00 PM (Pacific Time)

Thank you for shopping with Kurivo. We appreciate your trust and are committed to delivering a smooth shopping experience.